Support Desk Active

Support Doesn't End
After Delivery

Most suppliers vanish after installation. That is where we start.

24h
Response Time
Anywhere in India
100%
Genuine Spares
Direct from our plant
30+
Years Supporting
Machines still running
500+
Plants Serviced
Across 20+ states

This Is What Happens Next

📞
0 min

You Reach Us

Call or WhatsApp — a person picks up

👨‍🔧
15 min

Engineer Assigned

Your case gets a named technician

🖥️
2 hrs

Remote Diagnosis

Most issues solved over video

🚚
24 hrs

On-Site If Needed

Field engineer reaches your plant

We Stay With You Throughout

🔧

Installation & Commissioning

Complete Commissioning

Our engineers install and commission the machine at your facility, ensuring optimal performance from day one.

  • On-site installation
  • Performance testing
  • Quality checks
  • Documentation

Operator Training

Comprehensive hands-on training for your operators to ensure safe and efficient machine operation.

  • Hands-on training
  • Safety procedures
  • Best practices
  • Troubleshooting basics

Video Demos & Guides

Detailed video documentation for reference and future training needs.

  • Operation videos
  • Maintenance guides
  • Digital manuals
  • Quick reference cards
📞

Technical Support

Direct Phone Support

Speak directly with experienced technicians, not a call center. Real people who know your machine.

  • Direct technician access
  • No call centers
  • Immediate response
  • Expert guidance

WhatsApp Support

Quick support via WhatsApp with photo/video sharing for faster diagnosis.

  • Instant messaging
  • Photo/video sharing
  • Quick diagnosis
  • Chat history

Remote Diagnosis

Most issues resolved remotely through video calls and guided troubleshooting.

  • Video troubleshooting
  • Screen sharing
  • Live guidance
  • Quick resolution

On-Site Visits

Field engineers available for complex issues requiring hands-on intervention.

  • Experienced engineers
  • Genuine parts
  • Complete repairs
  • Performance validation
🔄

Maintenance Services

Preventive Maintenance

Scheduled maintenance to prevent breakdowns and ensure consistent machine performance.

  • Regular inspections
  • Preventive servicing
  • Performance optimization
  • Detailed reports

Annual Maintenance Contracts (AMC)

Comprehensive AMC plans covering regular service, parts, and priority support.

  • Scheduled visits
  • Priority support
  • Discounted parts
  • Service reports

Genuine Spare Parts

Original spare parts directly from our manufacturing facility for guaranteed compatibility.

  • 100% genuine parts
  • Quality guaranteed
  • Direct from plant
  • Quick delivery

Performance Tuning

Optimize machine performance based on your specific production requirements.

  • Efficiency analysis
  • Parameter optimization
  • Output enhancement
  • Energy savings
🚨

Emergency Services

Emergency Breakdown Support

Priority emergency response when your production line stops unexpectedly.

  • 24-hour response
  • Priority handling
  • Fast resolution
  • Minimal downtime

Machine Upgrades

Upgrade existing machines with latest technology and improved features.

  • Technology updates
  • Capacity enhancement
  • Automation upgrades
  • Compatibility ensured

Lifetime Guidance

Ongoing support and consultation throughout the life of your machine.

  • Expert consultation
  • Process optimization
  • Technical advice
  • Long-term partnership

Downtime Costs Money

Our job is to make sure you never lose a shift

📞

Phone Support

Direct line to technical team

+91 9150081328
✉️

Email Support

Technical queries & documentation

support@charanfoodtech.com
💬

WhatsApp

Quick support with media sharing

Start Chat
📍

Service Center

Krishnagiri Main Road

Baisuhalli, Dharmapuri